God forbid anything should go wrong with your unit. McIntosh service SUCKS.

The front glass panel for my MX130 is backordered. The unit has been in the shop since February 4. McIntosh has no ETA on the part and refuses to give an ETA.

When I buy a Rolls Royce type product, I expect Rolls Royce type service. The service department was even very cagey and sly about the way they answered, or I should say, declined to answer any of my inquries. For having so many products in the $5000 - $25000 range this is a *** shame!

That is a surprise for folks with the rep of Mac. Not anywhere near par,

Good luck getting this resolved.

I remember the MX130.  Stereophile recommended in 1995.  When did they stop making them?  

I have had to wait for MAC glass as well. Longest was about 1 year.

I dont know of any other MFG that still supports 10-15 yr old gear; or would re-order glass once their stock goes out.  We all know what happened to Rolls Royce - they went belly up.

Good luck. TommyK

I think Audio Karma's McIntosh forum has some guys from McIntosh that post there regularly. Might wanna post there. I hate it when bad service happens to good products. 

I have purchased Mac glass from http://www.audioclassics.com/ in the past.

When Did Rolls Royce go belly up, they still manufacture cars.?

 Tom

kuisis:

 

When Did Rolls Royce go belly up, they still manufacture cars.?

 Tom

They are owned by BMW.

in 1971 RR was bailed out by the British government.  At teh time it was insolvent. Later split, privatised, sold and resold.

TommyK

seti:

I think Audio Karma's McIntosh forum has some guys from McIntosh that post there regularly. Might wanna post there. I hate it when bad service happens to good products. 

I think his moniker is RonC. I met him at the Montreal Audio show last year and he was a very nice guy.

Kudret 

Kudret:

 

seti:

I think Audio Karma's McIntosh forum has some guys from McIntosh that post there regularly. Might wanna post there. I hate it when bad service happens to good products. 

I think his moniker is RonC. I met him at the Montreal Audio show last year and he was a very nice guy.

Kudret 

He is a wealth of information and helpful to boot. 

I too would recommend that you contact Audio Classics. They had glass in stock for my 6100. I believe that Mcintosh manufactures the glass once they get a few orders for it.  I don't think that getting a cagey response is good but I would have to say it is pretty remarkable that they still will supply glass for a unit that old. Even if it takes a while to get it. There are not many if any companies that I can think of that do that. 

Josh 

You can chat with Ron C (Ron Cornelius) in the MAC section of Audiokarma.  He is a great guy and knows the innards.

Auduiclassics is great too.  I have had to ship things to MAC before and also talked with them on the phone.  All good experiences.

I hpe you get your glass replaced.

jc

 When I replaced the glass and light bulbs in my 2105 a few years back, everything was in stock. I had them in about 1 week.

 Sorry to hear about your troubles Art

JM 

Audio Classics gets their glass from Mac. When I placed an order for a 6100 faceplate in August, they had the production run and filled the order in March. I have seen three 130s in St. Louis with broken faceplate glass, so maybe the run is right around the corner, Artto.

What a far cry from the days of the McIntosh Clinic when they would repair any old McIntosh piece of gear --- often on the spot -- and at no charge!

 Customer service used to be a high priority, at least on the part of certain companies such as Mcintosh, JBL and Klipsch (as far as I know it is still in style with Klipsch).  JBL replaced an expensive tweeter I dropped from above a movie screen --- in about 5 days, for free!  They had a "Lifetime Warranty" then that excluded mishandling, but waved the rule for me, without my asking.

Paul Klipsch wrote a customer who asked if he should buy a K-Horn upgrade, advising him to give the money to the customer's favorite charity, and consider some future upgrade, when the audible difference would be greater.

Bring customer service back in style!