Gee, I could swear that expatmatt and ka-boom took pictures of my headphones, because mine look identical to theirs, bare copper wire and all.

I purchased my set of Custom 3s in July 08. Out of the box, the cable was kinked because of the very tight wrapping by the packager.

I had given it time to try to unkink itself, but I too am not very happy with the fact that I paid $300 plus local taxes for a set of headphones that have a permanently kinked cable which is leading to premature wear.

If I was a Klipsch Quality Assurance manager, I would visit the Custom 3 packaging warehouse to correct this problem before they get indunuated with RMAs for worn/broken cables.

On a positive note, these headphones are like manna from heaven. I never thought I would find a set of in-ear phones that actually sound better than my MB Quart QP-240 open air monitors (bearing in mind I'm comparing these things without a headphone amplifier on my portable player versus plugged into my home audio setup).

Noise isolation is excellent, and the over the ear design has been what I have been waiting for. As a motorcyclist, I have tried all manner of earphones, and when I discovered the Custom 3s, it was almost as if the designers were reading my mind!

 Hmm... I just created a new thread but I am now wondering if this is my problem as well...

There is s noted issue with the cable chosen for these IEM's. The complaints have continued but it seems nothing is being done to rectify this situation. I really wish Klipsch would open up and explain how they are going to make good on the customer complaints/concerns for those who received these things kinked out of the box. My wife and I have his issue and we received them within a week of one another. This is a mfr defect IMO. I would love to buy a set of X5/10's to use for travel but I am hesitant due to the problem cable chosen for the C3's. This is really a frustrating and disappointing situation.

My left channel was actually cutting in and out right out of the box, but then it was good for a few months. The last couple of months it has been about half volume with no highs. So is Klipsch allowing you to send them back and will they fix them? I can't remember how long the warranty is.

On a side note, I just bought the S4's for my girlfriends bday, but haven't received them yet.

Even better?

As a Canadian, after completing a support request through promedia@klipsch.com, I was redirected to www.microncanada.ca whom never even responded to my request for assistance.

Needless to say, if no one gets back to me before the warranty period expires, I will be boycotting Klipsch and dissuading anyone in all of the online/local communities I frequent to support Klipsch at all.

I personally don't feel like I have unrealistic expectations, and so far, it has been an extremely disappointing ownership experience.
I hope if anyone on this board actually has pull within the Klipsch organization, that s/he will find the time to bring our concerns to the attention of someone who can do something for us.

A very dissatisfied customer,
Michael

Mike Lindsey:

My left channel was actually cutting in and out right out of the box, but then it was good for a few months. The last couple of months it has been about half volume with no highs. So is Klipsch allowing you to send them back and will they fix them? I can't remember how long the warranty is.

On a side note, I just bought the S4's for my girlfriends bday, but haven't received them yet.

 

3 years

Mutate:

Even better?

As a Canadian, after completing a support request through promedia@klipsch.com, I was redirected to www.microncanada.ca whom never even responded to my request for assistance.

 

Please forward me your email, and I'll make sure someone takes care of this for you.

The warranty on these is for 2 years.  Please contact us directly with any questions or concerns about your warranty.

Side note: we have redesigned the packaging for the headphones.

Thank you!

 Amy what can we do about the subpar headphone cables? Its driving me nuts! 

Jay481985:

 Amy what can we do about the subpar headphone cables? Its driving me nuts! 

I would be very interested in that answer too.

E-mail sent to you today, Amy.
Thanks for looking into this for me.
M.

Jay,

Didn't we give those to you at the Pilgrimage?

Yes, Unfortunately the right side headphone cable became loose and stopped working. I was sent a replacement. I had left some pms and emails and phone calls on your voicemail before I sent them in.

Mutate:

Even better?

As a Canadian, after completing a support request through promedia@klipsch.com, I was redirected to www.microncanada.ca whom never even responded to my request for assistance.

Needless to say, if no one gets back to me before the warranty period expires, I will be boycotting Klipsch and dissuading anyone in all of the online/local communities I frequent to support Klipsch at all.

I personally don't feel like I have unrealistic expectations, and so far, it has been an extremely disappointing ownership experience.
I hope if anyone on this board actually has pull within the Klipsch organization, that s/he will find the time to bring our concerns to the attention of someone who can do something for us.

A very dissatisfied customer,
Michael

 

 

I'm very worried now that I've heard this. Infact I bought mine from London Drugs and I sent everything back to the Micron Electronics address per London Drugs' suggestion. There was no heads up on whether I should ask for an RMA etc, it was just that I send it all there so I can get a replacement. I am a little distraught since I sent it out thursday and they said it'd be 2 business days as in it's arriving today. I would like to make sure that I get them replaced. :(

 If you have any concerns, please send me a detailed email about your situation!

Thanks!