So, an update for those of you that follow this thread. I have been asked to send my IEMs into Micron Canada. I have been notified I will probably get my hardware back at the end of the month.

I'm heading out of town next week and I intended to take my IEMs. Stupidly, I forgot to mention that in my communication to Klipsch, so I picked up a pair of Custom 1s to tide me over... I am happy to state that the cable sheath on this set is not kinked like my Custom 3s, and it also seems to be made of a less dense weave than the Custom 3s. They also don't sound like the Custom 3s, but I knew that already... =P

Mutate:

So, an update for those of you that follow this thread. I have been asked to send my IEMs into Micron Canada. I have been notified I will probably get my hardware back at the end of the month.

I'm heading out of town next week and I intended to take my IEMs. Stupidly, I forgot to mention that in my communication to Klipsch, so I picked up a pair of Custom 1s to tide me over... I am happy to state that the cable sheath on this set is not kinked like my Custom 3s, and it also seems to be made of a less dense weave than the Custom 3s. They also don't sound like the Custom 3s, but I knew that already... =P

 

 

You got a notification? I sent mine in late May and I've yet to receive or hear anything. granted I didn't leave an email but I'd like to know if I could make sure they got my headphones and are replacing them...

 Can I somehow find out? I'm getting a little worried!

 

Thanks

expatmatt:

How can I get this sorted out?

I should have said Thanks long ago to Amy and LaToya who helped me to get a replacement pair. The new set's cables are just as stiff, and starting to show signs of a kink at the jack, but still sound awesome.

expatmatt:

expatmatt:

How can I get this sorted out?

I should have said Thanks long ago to Amy and LaToya who helped me to get a replacement pair. The new set's cables are just as stiff, and starting to show signs of a kink at the jack, but still sound awesome.

So basically after sending you a defective pair the first time, they didn't even bother to double quality check the replacment pair to ensure it would'nt happen agian? And it has already starting to show signs of suffering the same fate as the first pair right out of the box?

TJ Max:

expatmatt:

expatmatt:

How can I get this sorted out?

I should have said Thanks long ago to Amy and LaToya who helped me to get a replacement pair. The new set's cables are just as stiff, and starting to show signs of a kink at the jack, but still sound awesome.

So basically after sending you a defective pair the first time, they didn't even bother to double quality check the replacment pair to ensure it would'nt happen agian? And it has already starting to show signs of suffering the same fate as the first pair right out of the box?

The kink didn't happen "right out of the box", but about 2 months later. It's minor for now. Personally, I think the braided reinforcement develops a loose bit, and the rubbery cable bit "herniates" out of it. I can see needing replacements again before the warranty is up, and hopefully by then this will be sorted out. but for now they're ok.

TJ Max:

expatmatt:

expatmatt:

How can I get this sorted out?

I should have said Thanks long ago to Amy and LaToya who helped me to get a replacement pair. The new set's cables are just as stiff, and starting to show signs of a kink at the jack, but still sound awesome.

So basically after sending you a defective pair the first time, they didn't even bother to double quality check the replacment pair to ensure it would'nt happen agian? And it has already starting to show signs of suffering the same fate as the first pair right out of the box?

The kink didn't happen "right out of the box", but about 2 months later. It's minor for now. Personally, I think the braided reinforcement develops a loose bit, and the rubbery cable bit "herniates" out of it. I can see needing replacements again before the warranty is up, and hopefully by then this will be sorted out. but for now they're ok.

Amy, where art thou? Did you get my email?