Greetings,

  I emailed customer support about this, but received no response.  Therefore, I thought I would try here.  I have a pair of C1 headphones that I received in Jan 2008 - absolutely incredible sound, love them for working out, etc.  However, starting in February 09 I would intermittently lose sound in the left earbud.  Manipulation of the cord just past the rubberized coating of the plug-in end would bring the sound in and out, consistent with a broken wire.  Is there a repair option available (as of course this did not occur until just 1 year after purchase)?  Thanks for any assistance / suggestions.  Of note, these were purchased online.

 You have a PM

Update - Thanks Klipsch customer service!  All is well.

Having seen this poster say thank you to customer service I'd like to report a similar problem.  I also received no reply by email from customer service when I made an inquiry.  I purchased my earphones October 2008.  The left is detached at the jack - can get sound by pinching and manipulating only.  I would love to know what options or sources there are for repairing.  That would be preferable to spending $130 on a new set every 6 months when the wires wear out.  Otherwise these earphones are terrific, and I can hold the volume much further down than the replacement I purchased when the wire gave out.  I appreciate any help you can offer.