Hi Jarrod:
I ran into the same problem you are experiencing a month or so ago.
Since I didn't end up buying the sub, I didn't pursue the problem.
Anyway, just wanted to let you know that the problem isn't on your end.
Shoot an email off to Amy, Amy.Unger@klipsch.com , She'll get to the bottom of the problem
Thanks
JJ
'Not all who wander are lost.' - J.R.R. Tolkien,