Someone can correct me if I'm wrong, but if the same issue happens when you listen through your headphones, that usually indicates a control pod issue. You can purchase a new one through Klipsch:
http://www.klipsch.com/na-en/products/promedia-ultra-5-1-control-module-overview/
Klipsch ProMedia 5.1 Ultra w/ 2x RSX-5's R/L Fronts , stock Promedia Sats for center and rears.
Creative X-Fi Platinum