It looks like they completely ignore this. Again Klipsch claims that the number of faulty docs is deminimus and to be ignored.
Unbelievable as this seems to be a little bigger. Here is a copy of the mail traffic I had with the company...
Maybe other members here should do this as well and the issue moves up in their prio lists...
It would already good if we can bypass the doc and can start use the IFI where is was designed for....
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It could be a faulty batch of docks but like I said it was never a recall or anything like that on them When replying to this email, please include the
original message and all replies.Derek Schultz -PromediaPhone: 1-317-860-8505 Fax: 1-888-606-5776-------------------------------------------------------------------------------Klipsch Group, Inc. Klipsch | Jamo | Mirage | Energy3502 Woodview Trace, Indianapolis, IN 46267
From: Ron Wessels [mailto:ronwessels@xxxx.xx]
Sent: Monday, June 08, 2009 2:48 PM
To: promedia
Subject: RE: Faulty IFI 2.1 dock Thanks for your answer Derek.I understand your point, but did you have a look at your forum site ( http://forums.klipsch.com/search/SearchResults.aspx?q=ifi&o=Relevance) ? I’m a little surprised that this issue is not known to Klipsch as you can see that this problem is occurring on a number of units and not an isolated problem.Could it be a faulty series of docks? I’ve bought the IFI over the internet and the seller is no longer online….Is there absolutely no possibility to ship over the dock? Have it send through DHL?Of course I will bear the costs. Alternatively, do you know where I can order the dock in Europe as I hitting a brick wall searching for an alternative dealer. Your assistance is highly appreciated. Best regardsRon Wessels Van: Derek Schultz [mailto:Derek.Schultz@klipsch.com] Namens promedia
Verzonden: maandag 8 juni 2009 19:25
Aan: ronwessels@xxxxx.xx
Onderwerp: RE: Faulty IFI 2.1 dock Hello I am sorry to hear about the problem you are having with your system, unfortunately it is not a known problem, we have sold hundreds of thousands of those units, as far as the dock fixing the problem I am not sure just what the problem is, and also you will need to contact a local dealer due to we can not ship the parts overseas, the auth dealer should be able to assist you with the docking station. When replying to this email, please include the
original message and all replies.Derek Schultz -PromediaPhone: 1-317-860-8505 Fax: 1-888-606-5776-------------------------------------------------------------------------------Klipsch Group, Inc. Klipsch | Jamo | Mirage | Energy3502 Woodview Trace, Indianapolis, IN 46267 size=2 width="100%" align=center>
From: Greg Rodgers On Behalf Of Technical support
Sent: Monday, June 08, 2009 8:18 AM
To: promedia
Subject: FW: Faulty IFI 2.1 dock size=2 width="100%" align=center>
From: Ron Wessels [mailto:ronwessels@xxxxx.xx]
Sent: Sunday, June 07, 2009 11:10 AM
To: support
Cc: Sarah Knight; Fred Klipsch
Subject: Faulty IFI 2.1 dock L.S. Let me first introduce myself, I’m Ron Wessels living in the Netherlands, Europe.I hope you can help me with my problem with the Klipsch IFI 2.1 After careful research I have decided to buy the Klipsch IFI 2.1 for my computer at home. It should be one of the best out there. Although not coming cheap I decided to go for quality and purchased the set.The set worked beautiful but after a year or so the problems occurred.As my warranty has expired I searched the web to locate what possibly could be the problem.I landed on you forum site : http://forums.klipsch.com/search/SearchResults.aspx?q=ifi&o=Relevance and what I found was shocking.The problem I have seems to be almost a general problem. What is even more shocking, it seems that Klipsch is not supportive in trying to fix the issues and help their clients. I do understand that, most likely, there are lots of satisfied customers as well but it seems that there is still a more than fair amount of people out there experiencing the same problems as I do. I would be more than happy to buy a replacement dock, but according the blogs I’m reading this is not a guarantee for success. My question to you is , is Klipsch working on a possible solution? Can you guarantee that by buying a replacement dock the problem is solved? Can you please help me and your other customers facing the same problem?I would love to get the IFI back to the fantastic sound system it once was. Your response is highly appreciated Kind regards,Ron Wessels