I can't figure it out. I got a ProMedia 2.1 system today and the speakers work PERFECT. They sound fantastic, but strangely the subwoofer is silent. Strange because the DIN cable passes through the subwoofer and the subwoofer powers the speakers right?

Can anyone shed some light on the situation?

I'm using a Creative Sound Blaster Audigy 2 ZS Platinum sound card (I won't buy Creative again I promise).

Any help is appreciated.

bumping

i also just got a ProMedia 2.1 system today and yes it works perfect for the first few hrs. then i started hearing humming noise from the sub. then out of nowhere, my sub stopped making sound (my satellites work fine). i dont know what i did but it turned back on a few seconds later. then a few minutes later BAM it stopped again. so i tried doing everything that i did before that turned the sub back on and got nothing. hrs later and the sub is still not working.

 HELP US Amy OR ANYONE !!!!
 

I am in the same boat.  This is actually my second set of Promedia 2.1's.  The first set I had blew a fuse and was back up.  After moving I plugged it in, woofer hummed and then blew up one of the satellites.  Bummer.  I went ahead and bought another set new off the shelf.  These worked for about 2 weeks, then the sub-woofer went silent.  At least I have my satellites this time.  I actually live in Indiana and talked with one of their senior engineers on a plane ride back.  Klipsch, I love your sound, but bemoan your durability.

 

Update:  I called the Klipsch service number Amy posted.  A friendly rep informed me that Best Buy has an in-store replacement program that honors the 1 year warranty from Klipsch.  He gave me the number for Best Buy, who's service was much worse but ultimately successful!  Hopefully this new set will last much longer.  Or at least until Klipsch releases an updated Promedia 2.1 that's as good as these.  My thanks to Amy and her support staff.

I'm sorry to hear of the troubles.  Please call our support at 888-554-5665 so we can better troubleshoot and discuss warranty or repair options.

Thank you!

ok so i found out that my sub works, but its really quiet. i have to unplug the satellites and turn the volume up to hear the sub. so now i know its working, just not working right. i cant really return it or anything because i bought it from a guy on craigslist. what do you think its wrong?

Did you check all the pins in the DIN plug for any damage?

Also try another sound source besides your soundcard to see if that makes a difference.

 

There is 100% no damage on the DIN plug

So far Ive tried the speaker on my PC, my phone, 2 mp3 players, (i think thats enough source) and it still gives the same amount of volume

Im trying to remove the Control Pod from the right speaker but wont seem to come out, ive tried everything to remove it but it just wont budge

Any advice on removing them? 

Also, heres a pic of my ghetto wiring (white wire is from my old keyboard lol)