New member here.  One of my two ProMedia 2.1 set ups has decided to act up.  Not only does the right channel not work (no green light and no sound), but there is also no sound coming out of the woofer.  I checked the single screw-out fuse on the back panel and it looked OK.  The DIN plug was a bit bent (from the perspective of the outer plastic sleeve versus the inner metal housing), but all of the pins were straight.  Here's the really weird thing ... a low level of sound is coming out of the left speaker, however, this is only when the Main Volume potentiometer is turned all the way down on the right speaker.  In other words, the Main Volume control is working in reverse ... if I turn it up, the sound in the left speaker goes down, and when I turn it down, the volume goes up (although it never gets very loud at all).  I have tried plugging jacks in and out, and turning the main power switch on and off, but to no avail.

Since not only my right channel isn't working, but the woofer isn't either, does anyone have any ideas what is likely the problem with my unit? 

OK ... after reading all of the various threads and posts on the subject of bad/damged DIN plugs, I became convinced that this was my problem.  As a quick and fairly painless check, I unhooked my right side speaker from my other ProMedia 2.1 set up and plugged it into the first system in place of the malfunctioning right speaker.  Viola!  The green light came on, and good quality sound was coming out of the right and left speakers as well as the woofer.  I am just glad that something else didn't get shorted-out or fried in the process of the DIN plug going south.

I was planning on calling Klipsch's technical support group tomorrow about all of this, however, I am not going to bother as it appears that they are not all that helpful and I see no reason to replace the entire Control Pod on the right speaker just to replace the damaged DIN plug (to the tune of $22.80). Moreover, if I did go that direction, I would still have the weak and damage-prone DIN plug that could go belly up all over again.  I am instead going to get my DIN plug replaced by Mr Clean (via his eBay store) for $9.95.  In this way, I can end up with a superior DIN plug that will be way stronger than the Klipsch design.

excellent, I am glad to hear that, please remember to keep a copy of our transaction since I offer a lifetime guarantee on my plugs, if the new plug that I install for you ever goes south under normal use then i will replace it for free. If contaced through Klipsch I usually offer a small discount since Ebay Fees are avoided that way. But thankjs again, and thank you for mentioning that here. I have done literally hundreds of these systems so far and have not had any complaints about my service yet.

mr_clean_ct

Just a follow-up to say that I am back in business with a new DIN plug end on my control pod cables that Mister_Clean took care of in short order (and for a reasonable price).  Beyond that, it seems to me that Klipsch has a definite (and chronic) problem here that they are well aware of.  While I like Klipsch speakers, this does not speak well of Klipsch as a company who sells a product that is either defective out of the box, or may well go belly-up down the road when the DIN plug finally bites the dust.  Just my 2 cents. 

I have exactly same problem. Right channel got no sound after 1 year usage. I can switch the right speaker to left channel and it works perfect. Therefore I am pretty sure both saterlite speakers work well. I can also hear the buss sounds well. 

 Don't know how to fix this trash. If the problem is so prevailing, Why Klipsch does not provide recall service?

I'm sorry to hear of the trouble, but it is not a prevailing problem.  When one channel is out, it could be caused by several things: your music source (soundcard or software), speaker wire, satellites, DIN plug, one of a few components in the amp, or preamp.

It sounds like you ruled out a satellite problem.  Try using the speakers with another device such as an MP3 player to rule out soundcard or software issues.  Another easy thing to check is the round DIN plug in the subwoofer for any bent pins.  Be sure to remove it carefully.

If you continue to have trouble, please contact our customer service to inquire about warranty or repair service.  888-554-5665

Thanks! 

With all due respect to Amy, a cottage industry has obviously sprung up to deal with repairing/replacing the problematic ProMedia DIN plug (as Mister_Clean is not the only business in the aftermarket to deal with this problem) ... so there has to be a sufficient amount of defective DIN plugs out there to justify the business need and to sustain it.  While Amy is correct that the issues surrounding no sound coming out of either of the satellite speakers and/or the woofer unit could be due to a number of potential issues, the fragile and sometimes defective DIN plug associated with the control pod module cables is clearly one that a number of Klipsch ProMedia owners have experienced.  In this specific regard, I would characterize it as a known and prevailing issue (from the perspective of a consumer and Klipsch customer).

 Thanks for the advice. I just tested it with an iphone and the problem is still the same. As the DIN, I checked it carefully and I didn't see any bent pins.

I am hesitate to send for repair. My previously experiences about repairing in USA  told me that repairing always cost more than buying a new set from ebay.

Unless of course you send it to me, lol. I will be glad to test your DIN plug for you, and if necessary replace it as well, if it needs to be replaced it will only cost you $17.00, and that will also cover return shipping, and then you will never have to worry about it again since i give a lifetime guarantee on my replacement.

cellneuron:

Thanks for the advice. I just tested it with an iphone and the problem is still the same. As the DIN, I checked it carefully and I didn't see any bent pins.

I am hesitate to send for repair. My previously experiences about repairing in USA  told me that repairing always cost more than buying a new set from ebay.

Keep in mind that the pins in my damaged and malfunctioning DIN plug were also perfectly straight.  In my case, the issue was with the outer plastic housing versus the inner metal collar. 

The problem with buying another new control pod or DIN plug/cable is that you will no doubt end up with the same inferior and damage prone DIN plug that Klipsch has strangely continued to go with.

Take my advice and have it repaired/replaced by Mister_Clean and you will have no further problems.  (And I am in no way affiliated with Mister_Clean other than having him recently fix my bad DIN plug). 

Thank you So Much DEC. You are the Man! lol. Please remember to keep a copy of our transaction so you weill always be covered under my lifetime guarantee for the plug, thanks again!

 Just want to say thanks to Mr. Clean. He fixed my controller quickly. I am happy now.

Excellent, Thank you very much, I am glad that you guys are happy with my work. Keep Rocking out with those Klipsch Speakers, I love mine so much that I am trying to save up so I can buy a much more powerful system that will undoubtably be powering Klipsch speakers. Thanks again Guys!

mr_clean_ct