Headphones

Re: Custom 3 cables kinking

Jay481985 — Thu, 09 Jul 2009 16:30:53 GMT

Amy, where art thou? Did you get my email?

Re: Custom 3 cables kinking

expatmatt — Fri, 26 Jun 2009 05:28:41 GMT

TJ Max:
expatmatt:
expatmatt:
How can I get this sorted out?
I should have said Thanks long ago to Amy and LaToya who helped me to get a replacement pair. The new set's cables are just as stiff, and starting to show signs of a kink at the jack, but still sound awesome.
So basically after sending you a defective pair the first time, they didn't even bother to double quality check the replacment pair to ensure it would'nt happen agian? And it has already starting to show signs of suffering the same fate as the first pair right out of the box?

The kink didn't happen "right out of the box", but about 2 months later. It's minor for now. Personally, I think the braided reinforcement develops a loose bit, and the rubbery cable bit "herniates" out of it. I can see needing replacements again before the warranty is up, and hopefully by then this will be sorted out. but for now they're ok.

Re: Custom 3 cables kinking

expatmatt — Fri, 26 Jun 2009 05:28:36 GMT

TJ Max:
expatmatt:
expatmatt:
How can I get this sorted out?
I should have said Thanks long ago to Amy and LaToya who helped me to get a replacement pair. The new set's cables are just as stiff, and starting to show signs of a kink at the jack, but still sound awesome.
So basically after sending you a defective pair the first time, they didn't even bother to double quality check the replacment pair to ensure it would'nt happen agian? And it has already starting to show signs of suffering the same fate as the first pair right out of the box?

Re: Custom 3 cables kinking

TJ Max — Fri, 26 Jun 2009 01:22:51 GMT

expatmatt:
expatmatt:
How can I get this sorted out?
I should have said Thanks long ago to Amy and LaToya who helped me to get a replacement pair. The new set's cables are just as stiff, and starting to show signs of a kink at the jack, but still sound awesome.

So basically after sending you a defective pair the first time, they didn't even bother to double quality check the replacment pair to ensure it would'nt happen agian? And it has already starting to show signs of suffering the same fate as the first pair right out of the box?

Re: Custom 3 cables kinking

expatmatt — Thu, 25 Jun 2009 18:25:38 GMT

expatmatt:
How can I get this sorted out?

I should have said Thanks long ago to Amy and LaToya who helped me to get a replacement pair. The new set's cables are just as stiff, and starting to show signs of a kink at the jack, but still sound awesome.

Re: Custom 3 cables

broly — Sun, 21 Jun 2009 22:58:19 GMT

Mutate:
So, an update for those of you that follow this thread. I have been asked to send my IEMs into Micron Canada. I have been notified I will probably get my hardware back at the end of the month.
I'm heading out of town next week and I intended to take my IEMs. Stupidly, I forgot to mention that in my communication to Klipsch, so I picked up a pair of Custom 1s to tide me over... I am happy to state that the cable sheath on this set is not kinked like my Custom 3s, and it also seems to be made of a less dense weave than the Custom 3s. They also don't sound like the Custom 3s, but I knew that already... =P

You got a notification? I sent mine in late May and I've yet to receive or hear anything. granted I didn't leave an email but I'd like to know if I could make sure they got my headphones and are replacing them...

Can I somehow find out? I'm getting a little worried!

Thanks

Re: Custom 3 cables

Mutate — Wed, 10 Jun 2009 06:16:24 GMT

So, an update for those of you that follow this thread. I have been asked to send my IEMs into Micron Canada. I have been notified I will probably get my hardware back at the end of the month.

I'm heading out of town next week and I intended to take my IEMs. Stupidly, I forgot to mention that in my communication to Klipsch, so I picked up a pair of Custom 1s to tide me over... I am happy to state that the cable sheath on this set is not kinked like my Custom 3s, and it also seems to be made of a less dense weave than the Custom 3s. They also don't sound like the Custom 3s, but I knew that already... =P

Re: Custom 3 cables

Amy Unger — Wed, 03 Jun 2009 20:29:49 GMT

If you have any concerns, please send me a detailed email about your situation!

Thanks!

Re: Custom 3 cables

broly — Wed, 03 Jun 2009 16:19:44 GMT

Mutate:
Even better?
As a Canadian, after completing a support request through promedia@klipsch.com, I was redirected to www.microncanada.ca whom never even responded to my request for assistance.
Needless to say, if no one gets back to me before the warranty period expires, I will be boycotting Klipsch and dissuading anyone in all of the online/local communities I frequent to support Klipsch at all.
I personally don't feel like I have unrealistic expectations, and so far, it has been an extremely disappointing ownership experience.
I hope if anyone on this board actually has pull within the Klipsch organization, that s/he will find the time to bring our concerns to the attention of someone who can do something for us.
A very dissatisfied customer,
Michael

I'm very worried now that I've heard this. Infact I bought mine from London Drugs and I sent everything back to the Micron Electronics address per London Drugs' suggestion. There was no heads up on whether I should ask for an RMA etc, it was just that I send it all there so I can get a replacement. I am a little distraught since I sent it out thursday and they said it'd be 2 business days as in it's arriving today. I would like to make sure that I get them replaced. :(

Re: Custom 3 cables

Jay481985 — Mon, 01 Jun 2009 22:54:46 GMT

Yes, Unfortunately the right side headphone cable became loose and stopped working. I was sent a replacement. I had left some pms and emails and phone calls on your voicemail before I sent them in.

Re: Custom 3 cables

Professor Thump — Mon, 01 Jun 2009 20:10:35 GMT

Jay,

Didn't we give those to you at the Pilgrimage?

Re: Custom 3 cables

Mutate — Sat, 30 May 2009 19:03:40 GMT

E-mail sent to you today, Amy.
Thanks for looking into this for me.
M.

Re: Custom 3 cables

J.4knee — Sat, 30 May 2009 14:43:03 GMT

Jay481985:
Amy what can we do about the subpar headphone cables? Its driving me nuts!

I would be very interested in that answer too.

Re: Custom 3 cables

Jay481985 — Fri, 29 May 2009 22:50:03 GMT

Amy what can we do about the subpar headphone cables? Its driving me nuts!

Re: Custom 3 cables

Amy Unger — Fri, 29 May 2009 16:48:59 GMT

Mutate:
Even better?
As a Canadian, after completing a support request through promedia@klipsch.com, I was redirected to www.microncanada.ca whom never even responded to my request for assistance.

Please forward me your email, and I'll make sure someone takes care of this for you.

The warranty on these is for 2 years. Please contact us directly with any questions or concerns about your warranty.

Side note: we have redesigned the packaging for the headphones.

Thank you!