Headphones

Re: Bad experience with Klipsch CS

Amy Unger — Fri, 05 Jun 2009 18:54:20 GMT

Can you please email me directly? Include the problem you are having, how long you've had them, and where purchased. It is difficult to give personal assistance annonymously.

Thank you!

Re: Bad experience with Klipsch CS

Djren12 — Fri, 05 Jun 2009 16:05:28 GMT

The rubber coating about 8" under both speakers broke exposing the wire on both sides, from normal use and rolling them up to store in the case you supplied with them. Seems that V-Moda is a smaller company than you are and both times I had problems with their headphones they replaced them with out hesitation. I understand u can't replace mine cause I can't show proof of purchase, but I hope it's worth it to you company to loose a fan and a customer due to a replacement that only costs your company afew dollars to make.

Re: Bad experience with Klipsch CS

Amy Unger — Fri, 05 Jun 2009 14:11:27 GMT

I'm sorry to hear about your experience. Because of our high rate of fraud and gray market sales, we do require a receipt for warranty replacements. Product registration is not the same.

Please keep in mind Klipsch is a relatively small company, and we simply cannot absorb losses like I'm sure Apple and Kenwood can. One set of headphones would obviously not break the bank, but if bent the rules for one person, we would have to for everyone...then there would be no point in having the policies. It is in place not only to protect us, but consumers as well.

That said, there is no excuse for you to be treated rudely. I apologize for that, and will point this out to our customer service department.

Can I ask what happened to your X10s, and how long did you have them?

Bad experience with Klipsch CS

Djren12 — Fri, 05 Jun 2009 04:05:06 GMT

Man i feel like crap, my image 10's gave out and my original reciept was lost in a fire last month so no warranty coverage for me. Whats worse is that the cs guy that helped me was super rude and didnt even offer me any other suggestion. I know its not their fault but rubbing salt into a wound was a no-no. I even tried to get a copy of receipt from the local store i bought them from and they said not a chance since it was a cash transaction. I did register them but Klipsch doesn't honor that as proper for a warranty replacement. Even Apple replaced an iMac that was 2 months out of warranty, as did Kenwood with a car stereo that gave out on me after warranty period. Guess i go look elsewhere to buy new headphones, for now my old v-modas that were replaced twice due to poor quality will do for now.