I've been looking for a decent pair of headphones to accompany me on my trip to Singapore- a trip I take in a few days. I discovered the Image s4 line, and it seemed to be exactly what I was looking for: discrete, noise canceling, high quality, and a budget price to top it all off. I read review, compared prices, and decided to buy a pair.

 

Fast forward five days. I received my pair in the mail, anxiously tested them out on my iPod, and was horribly, horribly, disappointed. The highs sound like trash- my two year old stock iPod earbuds blow them away, and that's saying something. Any song I play, no matter what the bitrate (I've tested from 32 to 320), has a heavy crackling with any high or sharp note; snare drums, high vocals, violens, ect. The bass is completely unimpressive, sounding flat and occasionally overpowered, covering up the rest of the song in progress.

 

I've attempted to get a better seal, and after fiddling with the headphones for over two hours and reading two or three guides online, I feel fairly confident in saying it's not the seal. Please tell me these are defective and I can have them returned- I can't imagine that the quality is this bad after all the raving reviews I've read.

 

Also, I've got a warrenty question- can I receive a refund instead of a replacement? I'd have to get the headphones shipped to my new Singapore address, which would probably cost a small fortune.

 

Thanks in advance,

James

I'm sorry to hear about the trouble. Something definitely sounds wrong! Did you read the fit guide on Prof Thump's blog? Where did you get them?

 I ordered them directly from the Klipsch website. I don't know if I've read that specific guide, but I may have. I'll look at it either way.

 

I know this isn't the standard for Klipsch, which is why I'm hoping there's a helpful return policy. If I ordered them directly from the site, is it possible for me to get a refund? As I stated above, a replacement is of no use to me.

Here's the blog post about finding the perfect fit.

If you purchased within 30 days, we do offer refunds.

Thanks!

Don't give up! It took me a week of trying the eartips and had to order the small size to get them inserted comfortably. I also have to wear them upside down. They are very comfortable and with a perfect seal. The bass is great and they are very detailed in sound. The treble is rolled off a bit though. They are the best in ear phones I've had yet.

 I prefer Shure headphones personally. Very good headphones.

Another tale of woe! Mine blew up with less than a month of use. Finally trying to get em replaced starting today, but they've been out of commission for almost 2 weeks. Its hard to call the phone line on the westcoast when you're a student in class till 2 hours after their offices close. :[ I'm sure mine were lemons or something, as every review seems positive. We'll see :] But I have learned that going back to my '5 dollar a pair' stock mp3 player headphones is no longer the aural pleasure i enjoyed with my Klipsch S4s. Cheers, Daniel McGoldrick