After noticing through this forum that the customer service for the DIN cable was about as helpful as an intoxicated aardvark, I hit up eBay to see what could be done...for 20 bucks, I sent my speakers to user welshlady62, and they were sent back to me in about 10 days, fully repaired. The entire tip of the wire was replaced and returned for the same price as the control pod, which has been "currently" unavailable for..years? I HIGHLY recommend sending your pod to that user...they won't rip you off, they have great feedback...it's much better than waiting around for Klipsch to do something about it, because they won't.

 

-George 

Um, yes, we will.  We will be getting these parts in at the end of this month.  And no, we haven't been out for "years."  I also don't appreciate the way you have implied that we will "rip you off," although I realize you don't say it directly.

We apologize for the delay in getting these parts, but that doesn't translate to we won't "do something about it" or are "as helpful as an intoxicated aardvark," although that is cute. 

We also cannot support or recommend where you sent our equipment.  If something were to go wrong with your system (or anyone else who uses them) because of this "fix," we cannot be held responsible.

Thanks

Amy,

 Please help. I need to know how to get a replacement DIN plug for my Promedia 2.1 speakers. I have been searching around for a few weeks and have just found the forum site. How can I get the replacement parts?

getting frustrated................with no answers

Thanks

Jeff Scott

JScott4321@aol.com

Hi Jeff,

I'm sorry about the delay, but we should be getting more 2.1 controllers (DIN plug attached) by the end of this month.  You will be able to order them here:  http://www.klipsch.com/products/details/promedia-2-1-control-pod.aspx

Thanks! 

 

Well, I created an account just to weigh in on this. A year or so ago the DIN cable broke on my 2.1, and at the time Klipsch was out of replacement pods. They didn't know when they would be back in stock and the forums suggested it could be a while. I did notice Amy seemed to be helpful/honest/straightforward.

Unfortunately I can't say the same about the people who answer the phone when you call to order parts. After buying a flaky replacement pod from eBay, I couldn't take it and kept a close eye on the Klipsch store. After what seemed like months but was probably weeks, I called and was told "They'll be back in stock Feb. 26th" - so I call at 7 AM PST on the 26th, say "Do you have the 2.1 ProMedia replacement pods in stock?"
the woman on the line gave the slightest snicker and said "Yes, we have a few left."
"Can I order one then?"
"Sure, no problem"
I pay, and receive an e-mail invoice the same day. Everything seems good.
After I don't hear anything for several days, I call Klipsch to see if they have a tracking number or to see what is going on. I give the guy my invoice number, and he says:
"You know what? Honestly, those are out of stock. We'll have them back sometime in April"
"I checked before I ordered .... so you're saying you sold me something you didn't actually have?"
"Yes."
(shocked) "Well, then give me a refund."
"OK"
"Wait, so in theory would I be first in line when they are back in stock in April?"
"Oh yeah."
(skeptical) "Well, I guess just leave the order then. I'll figure out what to do."

So, what I did was buy a repaired pod from eBay user welshlady62, and I have high hopes, since this person has a great feedback rating.

What does this say about Klipsch? Is Amy an anomaly? I understand different people handle different aspects of the customer experience, so I suggest Klipsch take a serious look at the people working the phones. Really terrible. As soon as I get the unit I plan on canceling my order and hopefully never dealing with Klipsch again. Hot & cold product, at least one great employee (Amy), some very bad employees.

FYI.

 

I'm so sorry you had this experience.

Can you please send me a synopsis of this in an email (including the name of the rep, if you have it), and I'll make sure the proper people are aware.  This is definitely not the norm.

Thank you,

Amy

Because of the limited supply, they are not listed on the website--sorry about that.  Please call us at 888-554-5665 to order.  We have a larger supply on order and those will be posted on the web as soon as they get here.

 

I'm glad you got a hold of one.

The problem with having items available online is that we don't yet have an automated way of "reserving" inventory between the webstore and phone sales--it's all manual.  

For instance, say we have 5 control pods left.  If I put 5 up on the website and 3 people call in to order, we've over sold by 3.   That causes problems!  It's safer to just let the few remaining sell by phone.

When we have plenty of stock, this is not a concern.  We can divide up the inventory and not worry about it until it gets very low.  I know, seems a bit old-fashioned, but we're working on it! 

Bottom line, if you see something you need that's not available online...feel free to call in and check.  We can either sell by phone, or let you know when we'll be getting some in.

Well, I hope the din pods are available soon. My 2.1's have been down since Xmas....but luckily (KOCK on WOOD!) my original version 5.1's still work grrrrreat! (Unlike many others, I've never had one issue with my 5.1's in over 3 years of sustained usage.)" I use the 2.1's to close out my 7.1 sound. I love Klipsch speakers but I agree with most of the others who've posted.....the 2.1's deserves a redesign with a new, higher quality 90 degree din plug. For that matter wouldn't hurt to add the same 90 degree design to the 5.1's...wait...they've been discontinued.