Why isn't there a class action suite against this faulty product?

hear ye ...hear ye!

 

8^)
 

My_Fx:

Why isn't there a class action suite against this faulty product?

Because it's not faulty.

We are probably nearing half a million unit sold.  If it were faulty, you'd likely see a lot more post on the subject rather than the 20 or so on here.

Also, everyone who qualifies under the one year warranty policy is taken care of.

Thanks!

I respect your position you are in, but that argument (each time you use it) is ridiculous. I would bet that at least 98% of people owning this system do not know this forum even exists. If they do, half of them probably wouldn't post.Complaints about the connectors started showing up on this forum back in 2001 ! Also, if only 20 or so people have problems, why are the overpriced replacement parts only sporadically in stock and repeatedly being backordered ?. Are only 5 at a time being shipped from China ?

Why can't Klipsch admit the connectors were poorly designed and of suspect quality. The right thing to do, short of replacement, would be offering a resonably priced fix. I would have gladly paid more for better quality in the first place.

The DIN plug on my second system has now broken for the second time. I made the outrageous mistake of moving the subwoofer to clean behind it. Shame on me. I definitely will not be purchasing the part from Klipsch - I would rather throw the system away. I may fix it myself , however, in my voluminous "spare" time.

 My advice to anyone who reads this post that is contemplating purchasing one of these systems - look elswhere. The system is being discontinued and parts - and you WILL need them - will be even harder to obtain

Have a nice day

This system has not been discontinued, and we have no plans to do so at this time.  Please do not post misleading statements.

Do you really think that only 2% of 2.1 customers find this forum when they go to Klipsch.com to find the support phone number because their DIN plug has broken for the 10th time (which would be the case if this was faulty) or google Promedia 2.1 looking for help?  That figure is outrageous.  But let's still say it is 98%...that's still 10,000 people.  Where are they?

You have a nice day too.

 

I disagree...I have 3 of the 2.1 systems in  my immediate family, and all three have had a broken plug.  One, I bought a used control pod for and another, I sent in to have fixed, by someone on ebay.  I have another broken one right now, and I am waiting to see if I can get one from Klipsch.  I have been waiting awhile becuase they ran out the last time.   I had a Klipsch representative actually laugh at me, when I said I couldnt get a control pod..This is my last set of Klipsch speakers.  I have already purchased some Logitch Speakers instead.  I would expect better service than this from Klipsch...One question Amy,?  Why do they run out of spare parts so fast...????  I am fixing this set of speakers for a nephew, but I am done with buying Klipsch..Its too bad, because they sound so good...Especially considering the price.   But when a company stops listening to customers....ITS OVER...

 My two cents

 

BigDawg

I'm very sorry to hear about your experience, and it certainly is not the norm.  Would you mind emailing me directly with your purchase information, and what you have been through thus far?  If you've actually had three systems break, then I'm sure there is something we can do for you.  I'd also be interested in knowing what exactly happened that resulting in them breaking.

Thank you!

Only 20 or so posts on the subject? 

 

I had over 20 myself! 

I should have specified maybe 20 different customers. 

Hey I just recently had my din connector plug break as well. I've had my system for 2 years now this month. I bought this at best buy and it has worked flawlessly for the entire time. Just recently I noticed the bass and woofer going out during songs. I checked the plug and I pulled it out and it was almost already all the way broken off. Ive never touched the darn thing except to move it occasionally for cleaning. Now Im stuck with 2 perfect speakers and sub but no way for them to work. Ive searched all over the web for a solution and have seen a ton of people with similar problems.... even this site doesnt stock replacement control pods? Whats the deal? I'd gladly play the $30 or so for a new pod but I dont and will not pay for an entire new system with perfectly good working components. And I dont feel I should have to send my stuff out to some random person on ebay to fix. Why arent these parts in stock?

We are just out at this time, we are expecting more soon.  Please call customer service for more information.

888-554-5665

 Thanks!

Well add one more Amy, I too have plug issues which resulted into no power to the pod after fixing the plug myself for what I thought would be 10 bucks.  Looks like now I have to spend 23 and hope the Chinamen can solder faster.  I am one of those people that someone so well put above that would not normally post on forums but now I am because of you.  I can not believe that an actual employee of this company would try to dispute the number of faulty units out there with anyone.  Someone asked you above why you are always out of stock if there is no problem with the unit.  Thats a great question that you didn't answer.  I have another one for you....if your always out of stock when you do have them in......just where the heck do you think those parts are going?  Oh wait I know I'm sure some hermit in Alabama is buying all of them and he is gona hold them to be the next Klipschit repair powerhouse.

Bottom line is a creditable company would own up to the issue and help out a little.  I'm sure you are barking down the throat of your supplier and made sure they fixed the issue.  We just want the same in return.

Oh yeah and on your idea of wondering where are all the people that have issues with this product, I got something for ya.  You should know that I did not purchase these speakers myself a friend of mine who is very liquid with his money gave them to me because the plug was broke and he didn't want to deal with it so he was gona toss'em or give them to me.  I'm sure he is not the only one is this world with that same thought process.

Looking forward to your next line of crap!@

I don't appreciate the "next line of crap" comment.  Please refrain from using such language on this forum in the future.

You said " I can not believe that an actual employee of this company would try to dispute the number of faulty units out there with anyone."  This thread is about class action lawsuits, so I am addressing that specifically when disputing the # of faulty units.   If this thread were a "please help me with my system," I would've responded much differently.

I have addressed this issue a few times in the past, so I'm sorry if my answers are not complete in the threads that are most recent.

I have said in the past that the plugs are not in the best of locations on the back of the sub, we realize that now, and they are prone to getting bumped and stepped on.  That's why we are out of stock.  We've also had some trouble with purchasing and with the vendor on all of our parts lately, not just the control pods, which we are working out.  Not only do the plugs "stick out", but I've also wondered about the possiblity of a "bad batch" of plugs that were not made as well as they should have been (which we cannot determine with any certainty).  We have tugged and pulled and plugged and unplugged, but we cannot get any of our test sample controllers to fall apart.  How can we fix something that we cannot reproduce?

And I'll keep saying it again, these are warrantied for a year.  If there were a problem where the plugs just all fell apart all the time, not only would we be replacing them constantly, these speakers would not still be in production after 6 years.  We would not continue to make a product that broke all the time. 

And I understand that many many many people will not come here looking to post anything.  I've never claimed they would.  I've been moderating this forum for almost 7 years, I know how it works.  But you still have to please keep a perspective as far as percentages and "normal" failure rates for electronic equipment, and also keep in mind that all products experience wear and tear and fail over time.  These have been out since 2001...it's now 2007.   Yes, we are going to start seeing more problems.  But even if you look at the industry average of failure rates for electronic equipment, which I believe to be around 5%, you're looking at around 25,000 units.  If one percent of them find there way here, that would be 250 people.  Does one percent of five percent of all customers warrant a "class action lawsuit?"   Again, that was the original question on this thread. 

And I also find it interesting that no one in this thread has taken the time to send me an email about their specific situation.

Well I at least have to give you credit for admitting it is a problem thats all I really wanted to hear anyway.  Prior you sounded like you wanted to beat around the bush.  Also about throwing numbers around and percents and all that I don't really care you started throwing those around first so I thought I would chime in on it.  I was on topic as far as the "class action lawsuit" goes because the original question was about a "class action lawsuit" FOR the plug and what not.  By the way I am neither for nor against the lawsuit or any lawsuit.   Lastly I personally didn't e-mail you about this issue because my unit is 7 mo. out of warranty so I'm on my own anyway.  Unless of course you were to make it under warranty.  Thank you for your response and please don't take any personal offense to anything that I say about this problem after all I'm sure that you did not physically make it!

Amy, 

I do appreciate your candor in this post and can respect that. As far as for no one in this thread emailing you, I suspect you are talking of the newer people. I am sure you recall our series of emails in the past.

My only real problem was being lied to by a support "tech" who informed me that the cables could not be made available  independent of the control pod because newer units were hardwired. I easily verified that they were not once I received my replacement pod. You were also looking into the possibility of supplying the cables separate from the control pod, but after more than a few months it seems the answer must have been no.

I can understand your perspective on percentages. However, I worked for many years as a tech in a manufacturing environment and know from experience how problems should be handled. Percentages matter not. NO failure is an acceptable failure. Failures are charted, categorized and then the largest problems are tackled first. And it appears that no matter how many people experience this DIN plug problem ....it IS one of the larger problems experienced and could have been fixed by a minor relocation of the plug. If there were only 100 failures overall and 65 of them were busted DIN plugs..it should have had an action plan. And the cables should have been made available. 

 As for being production for 6 years.....that's just validation that this should have been fixed by a minor redesign back in the first couple of years. Such an easily fixable problem and KLIPSCH just kept pumping them out.....and charging for a whole control pod to fix. 6 years later? This does not say much for the Klipsch's responsiveness and QC processes. Can you say statistical controls?

 
I know you are tired of this topic and probably me too. Your post above is the most candid I've seen and I do thank you for this.

Sincerely,

Wade