[quote user="turn2dmk"]Hi guys, After reading about these free ear gels, I went to register my S4's and the website is giving me an "Internal Sever Error" and thus won't let me even attempt to register them. Help anyone? Thanks[/quote] Yes, I am having the same issue. They are aware and are working on the problem. Sit tight. They should have it up and running in a few days!

So, an update for those of you that follow this thread. I have been asked to send my IEMs into Micron Canada. I have been notified I will probably get my hardware back at the end of the month. I'm heading out of town next week and I intended to take my IEMs. Stupidly, I forgot to mention that in my communication to Klipsch, so I picked up a pair of Custom 1s to tide me over... I am happy to state that the cable sheath on this set is not kinked like my Custom 3s, and it also seems to be made of

E-mail sent to you today, Amy. Thanks for looking into this for me. M.

Even better? As a Canadian, after completing a support request through promedia@klipsch.com , I was redirected to www.microncanada.ca whom never even responded to my request for assistance. Needless to say, if no one gets back to me before the warranty period expires, I will be boycotting Klipsch and dissuading anyone in all of the online/local communities I frequent to support Klipsch at all. I personally don't feel like I have unrealistic expectations, and so far, it has been an extremely disappointing

I purchased my set of Custom 3s in July 08. Out of the box, the cable was kinked because of the very tight wrapping by the packager. I had given it time to try to unkink itself, but I too am not very happy with the fact that I paid $300 plus local taxes for a set of headphones that have a permanently kinked cable which is leading to premature wear. If I was a Klipsch Quality Assurance manager, I would visit the Custom 3 packaging warehouse to correct this problem before they get indunuated with RMAs